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Avaya 3175T Exam Syllabus Topics:

Avaya APDS Avaya Breeze Online Test Sample Questions:

1. Which Avaya Breeze TM Snap-in provides Click-to-Call capabilities from a web page?

A) Work Assignment Snap-in
B) Smart Caller ID Inbound Snap-in
C) Real Time Speech Snap-in
D) WebRTC Snap-in

2. Which Snap-in stores a customer's journey history allowing the customer to make subsequent calls without having to repeat any of the history?

A) Work Assignment Snap-in
B) Smart Caller ID Snap-in
C) Engagement Assistant Snap-in
D) Context Store Snap-in

3. Which Avaya Aura component must be upgraded to release 7.0.1 to support Avaya Breeze TM 3.2?

A) Avaya Media Server
B) Communication Manager
C) System Manager
D) Session Manager

4. Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?

A) Meeting Management Services
B) Customer Interaction Services
C) Communication Services
D) Sharing Services

5. Which statement correctly describes the Avaya Breeze Engagement Call Control (ECC)Snap-in?

A) ECC is an Avaya Breeze TM entitlement and does not require Application
B) ECC is not an Avaya Breeze TM entitlement and does not require Application Enablement Services (AES)
C) ECC is an Avaya Breeze TM entitlement and requires Application Enablement Services (AES)
D) ECC is not an Avaya Breeze TM entitlement and requires Application

Solutions: