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Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
Duration: 90 minutes
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 2: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 3: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 4: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 5: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 6: Incident Management | 15-20% | - Incident creation and management
|
| Topic 7: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 8: Change Management | 15-20% | - Change calendar and planning
|
| Topic 9: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 10: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
