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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To act as the new CTI server.
B) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
C) To replace the existing ACD immediately.
D) To convert analog agent phones to IP phones.

2. Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?

A) The time of day.
B) The brand of the media server.
C) The volume of the caller's voice.
D) The quality and clarity of the audio signal and the use of a well-tuned language model.

3. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Call Coaching (Whisper)
B) Silent Monitoring
C) Call Barging
D) Call Recording

4. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) RAM Allocation
B) Network Bandwidth
C) CPU Clock Speed
D) Disk I/O (Input/Output Operations)

5. Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?

A) Agent Utilization
B) Abandonment Rate
C) Service Level (%)
D) Average Speed of Answer

Solutions: