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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. The appropriate service request model is chosen as pad or which activity of the `service request fulfillment control process?

A) Service request model initiation and control
B) Fulfil merit review
C) Ad hoc fulfilment control
D) Request categorization

2. How can partners and suppliers support the monitoring and event management practice?

A) By benchmarking service performance against SLAs agreed with customers
B) By providing incident management tools
C) By defining which informational events require immediate action
D) By building event generation capabilities into their product's operating system

3. An organization is in the process of improving its incident management practices. It wants to make sure it does not overcomplicate the practices. Which of the following suggestions is the BEST for the organization to achieve that objective?

A) Start with the most critical services and Implement a basic incident workflow
B) Start with the least critical services and implement a basic incident workflow
C) Start with the least critical services and implement a detailed incident workflow
D) Start with the most critical services and implement a detailed incident workflow

4. Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?

A) Service requests ere fulfilled according to user satisfaction
B) Service request procedures are optimized
C) Service request fulfilment is performed in line with the agreed procedures
D) Service request procedures are automated

5. A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

A) Knowledge management tools
B) Service configuration management tools
C) Workflow management and collaboration tools
D) Monitoring and event management tools

Solutions: