Peoplecert ITILFNDv5 : ITIL Foundation (Version 5)

ITILFNDv5 real exams

Exam Code: ITILFNDv5

Exam Name: ITIL Foundation (Version 5)

Updated: Oct 13, 2026

Q & A: 143 Questions and Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
Topic 2: ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - General Management Practices
      • 1. Strategy management
        • 2. Relationship management
          • 3. Portfolio management
            - Service Management Practices
            • 1. Service level management
              • 2. Incident management
                • 3. Change enablement
                  • 4. Problem management
                    Topic 3: ITIL Value System20%- Guiding Principles (7 principles and application)
                    - Service Value Chain activities
                    - Continual improvement
                    - Management Practices overview
                    - Governance
                    Topic 4: Four Dimensions of Product and Service Management17%- Value Streams and Processes
                    - Organizations and People
                    - Holistic approach and interdependencies
                    - Partners and Suppliers
                    - Information and Technology
                    Topic 5: Product and Service Lifecycle17%- Iterative and flexible application
                    - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    What ensures that a service provider and a service consumer continually co-create value?

                    • A. Service consumption
                    • B. Service offerings
                    • C. Change enablement
                    • D. Service relationship management
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

                    Question #2

                    Which activity focuses on minimizing the impact of incidents and disasters when they happen?

                    • A. Design
                    • B. Operate
                    • C. Transition
                    • D. Support
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

                    Question #3

                    Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

                    • A. Release management
                    • B. Service management
                    • C. Relationship management
                    • D. Supplier management
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Question #4

                    What is the role of governance within the ITIL Service Value System?

                    • A. To ensure organizational activities are directed and controlled
                    • B. To define and manage process activities for service delivery
                    • C. To provide detailed technical guidance for service design
                    • D. To perform day-to-day service operations
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

                    Question #5

                    What BEST describes an event?

                    • A. The addition or removal of anything that could have a direct or indirect effect on services
                    • B. Any change of state that has significance for the management of a service
                    • C. A sudden unplanned event causing great damage
                    • D. A request from a user for a normal service action
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

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