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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tenant Configuration and Reporting | 30% | - Call recording configuration - Reporting dashboards and visualizations - User and team configuration - Agent and supervisor desktop setup - Network requirements for Webex Contact Center |
| Topic 2: Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital channel troubleshooting - Digital contact routing configuration |
| Topic 3: Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs - AI-powered routing and automation |
| Topic 4: Telephony and Call Routing | 30% | - Inbound and outbound telephony settings - Voice call routing components configuration - Telephony integration configuration - Webex Contact Center telephony architecture options - Voice channel troubleshooting |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)
- A. JavaScript
- B. Python
- C. Rust
- D. Go
- E. Typescript
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
- A. Complete Webex CC Engage integration authorization in Webex Engage.
- B. Complete WxCC Task integration authorization in Webex Engage.
- C. Complete Webex CC Task integration authorization in Webex Connect.
- D. Complete Webex CC Engage integration authorization in Webex Connect.
- E. Complete Webex CC Task integration authorization in Webex Engage.
Correct Answer: C,D 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?
- A. AI-generated summaries
- B. real-time transcripts
- C. topic analytics
- D. automatic CSAT scoring
Correct Answer: D 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
- A. PSTN region assignment
- B. Multimedia profile channel permissions
- C. Desktop browser cache
- D. Team capacity settings
Correct Answer: B 🗳️
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What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
- A. 30 requests per second
- B. 1800 requests per minute
- C. 300 requests per second
- D. 1000 requests per minute
- E. 300 requests per minute
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
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