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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Python
C) Rust
D) Go
E) Typescript

2. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Engage.
B) Complete WxCC Task integration authorization in Webex Engage.
C) Complete Webex CC Task integration authorization in Webex Connect.
D) Complete Webex CC Engage integration authorization in Webex Connect.
E) Complete Webex CC Task integration authorization in Webex Engage.

3. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) AI-generated summaries
B) real-time transcripts
C) topic analytics
D) automatic CSAT scoring

4. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) PSTN region assignment
B) Multimedia profile channel permissions
C) Desktop browser cache
D) Team capacity settings

5. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 30 requests per second
B) 1800 requests per minute
C) 300 requests per second
D) 1000 requests per minute
E) 300 requests per minute

Solutions: