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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| Topic 2: Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| Topic 3: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Topic 4: Installation and Configuration | 25% | - System Configuration and Licensing - User, Extension and Trunk Setup - IP Office Server and Software Installation |
| Topic 5: Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. Microsoft .NET Framework 3.5 Family Updates
- B. MSDE 2000
- C. Microsoft C#
- D. MS-SQL 2005/Express
- E. DCOM service
Correct Answer: A,D 🗳️
A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
- A. Backup Server IP Address configured on IP Office
- B. Secondary VoiceMail Pro Server installed on the network
- C. License for the secondary VoiceMail Pro Server
- D. Primary Server IP Address configured on the secondary server
Correct Answer: A,B 🗳️
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. Add a Short Code to the User for secondary Dial tone.
- B. This is not supported on Avaya IP phones.
- C. Add a 9 to the prefix field on the line form of the outgoing trunks.
- D. Add an extra 9 in the telephone number field of the ARS Short Code.
Correct Answer: C 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP call will not be routed.
- B. SIP Calls will be routed by the IP Office NAT table.
- C. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
- D. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- E. SIP Calls will be routed by the IP Office routing table.
Correct Answer: E 🗳️
Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
- A. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
- B. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
- C. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
- D. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
Correct Answer: D 🗳️
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