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Avaya 3175T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Breeze Overview & Architecture | 25% | - Engagement Development Platform (EDP) concepts - Core components and deployment models - Integration with Avaya Aura infrastructure - High availability and scaling |
| Topic 2: Design & Solution Considerations | 25% | - Trial and deployment options - Security and network requirements - Sizing and capacity planning - Interoperability and prerequisites |
| Topic 3: Development & SDK | 20% | - API usage: Conferencing, Eventing, Data Access - AvayaLive Collaboratory environment - Workflow design and Engagement Designer - Avaya Breeze Client SDK |
| Topic 4: Snap-ins & Capabilities | 30% | - Built-in Snap-ins functionality - Licensing and entitlement models - Media control, ASR/TTS integration - Context Store, Engagement Call Control, WebRTC |
Avaya APDS Avaya Breeze Online Test Sample Questions:
Which Avaya Breeze TM Snap-in provides Click-to-Call capabilities from a web page?
- A. Work Assignment Snap-in
- B. Smart Caller ID Inbound Snap-in
- C. Real Time Speech Snap-in
- D. WebRTC Snap-in
Which Snap-in stores a customer's journey history allowing the customer to make subsequent calls without having to repeat any of the history?
- A. Work Assignment Snap-in
- B. Smart Caller ID Snap-in
- C. Engagement Assistant Snap-in
- D. Context Store Snap-in
Which Avaya Aura component must be upgraded to release 7.0.1 to support Avaya Breeze TM 3.2?
- A. Avaya Media Server
- B. Communication Manager
- C. System Manager
- D. Session Manager
Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?
- A. Meeting Management Services
- B. Customer Interaction Services
- C. Communication Services
- D. Sharing Services
Which statement correctly describes the Avaya Breeze Engagement Call Control (ECC)Snap-in?
- A. ECC is an Avaya Breeze TM entitlement and does not require Application
- B. ECC is not an Avaya Breeze TM entitlement and does not require Application Enablement Services (AES)
- C. ECC is an Avaya Breeze TM entitlement and requires Application Enablement Services (AES)
- D. ECC is not an Avaya Breeze TM entitlement and requires Application
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