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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_securityadmin
B) db_datawriter
C) witness_user_role
D) db_owner

2. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
B) Verify that the "exportto external system" box is chocked in the permissions tab.
C) Verify that the CM port is correct in the permissions tab.
D) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.

3. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Web Service URL was not configured correctly.
B) The Database Port is setto 1433.
C) The login ID for the Web Service was not configured correctly.
D) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.

4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) SQLServer2008 R2Express
B) Microsoft MVC
C) .NETFramework4.0
D) Microsoft Silverlight3.0

5. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Active Directory Logins
B) Dial Plan Range
C) ACCCM Supervisor, Administrator and users
D) ACCCM Location(s), CM and the Organization Chart

Solutions: