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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B) The db_maintenance script is not scheduled in cron.
C) The dialer's disk capacity was not sized properly when the dialer was installed.
D) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
E) A database backup has not been run recently.

2. Which three features are available in soft-dialer? (Choose three.)

A) Agent Owned Recall (AOR)
B) Native Voice and Data Transfer (NVDT)
C) List Sharing
D) Agent Blending
E) Wait For Beep Detection

3. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) TN-744-based Call Classifier Cards version "e"or later
B) Avaya PG230 gateway or Avaya PG230RM gateway
C) Avaya Application Enablement Services (AES) 3.1 or later
D) Avaya Communication Manager (CM) 3.1 or later
E) Enhanced Network Bus Controller

4. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Job control/Write
B) Read/Write/Execute
C) Read/Manage/Write
D) Read/Edit/Execute

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
B) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
C) Supervisors have to start the shadow jobs at the start of the day.
D) Completion Code 98 and 19 are associated with Agent Owned Recall.
E) There can be more than one shadow job configured per calling list.

Solutions: