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Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Contact Recording (ACR) Architecture | 25% | - Supported environments and integration options - System components and server roles - Deployment models: single-server, distributed, redundant |
| Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - Backup, restore, and software updates - System health monitoring and log analysis - Common issues and resolution procedures |
| Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - Recording modes and business rules configuration - Connecting ACR with AQM servers - AQM architecture and component interaction - User roles, permissions, and access control |
| Installation and Configuration | 30% | - Integration with Avaya Communication Manager and AES - Network configuration, NIC settings, and ports - Pre-installation requirements and preparation - Server installation and software setup |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
1. Which server role must be defined for a functioning Quality Monitoring server?
A) Quality Monitoring Server
B) Reporting ETL Server
C) Reporting Server
D) BDR Server
2. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)
A) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
3. Which three Avaya Contact Recorder versions are supported to be directly upgraded to Avaya Contact Recorder version 11? (Choose three)
A) Avaya Contact Recorder 10.0
B) Avaya NES Contact Recorder 6.0
C) Avaya NES Contact Recorder 6.5
D) Avaya NES Contact Recorder 7.0
E) Avaya Contact Recorder 10.1
4. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?
A) Avaya CR License Code; Recorder Status > Ports
B) License Generation key; System > License
C) License Generation key; generation Setup > Recorder
D) Avaya CR License Code; System > License
5. A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?
A) eqadmin with password passion
B) Eyr_contact7K with password Avaya1
C) radmin with password FramLiner787
D) Ws_admin with password CS
E) as with password Avaya1
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: A,D,E | Question # 4 Answer: B | Question # 5 Answer: C |






