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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Customer Feedback reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Scorecards Reports
D) It is required for Forecasting and Scheduling Reports
E) It is required for System logging reports

2. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) It allows application-level functionality configuration
B) User access is through the system Management desktop applications
C) It is browser-based interface
D) It eliminates duplicate configuration if shares data

3. What is configurable in Enterprise Manager?

A) Integration Services
B) QM functions
C) WFM shifts
D) Work patterns

4. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
B) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
C) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
D) Install the Avaya Workforce Engagement base software,followedby the HFR Package.

5. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Status SummaryThresholds
B) Capture Status
C) Recorder Status Summary
D) Configuration Checker

Solutions: