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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

What should a functional architecture discussion cover?

A. Network plan of the existing Infrastructure
B. Customer evolution plans and Avaya solution to their problems
C. Bill of Materials to quantify the costs
D. A design of the needed components and Interconnections

Question 2

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A. AACC High Availability
B. Email and Web Communication
C. Avaya Presence Service
D. Microsoft Lync Integration

Question 3

Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A. Short Message Service
B. Web Communication
C. Instant Messaging
D. Voice Mail

Question 4

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A. Presence Snap-In
B. Web Chat Snap-In
C. Co-Browsing Snap-In
D. Context Store Snap-In

Question 5

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A. Contact Center Server Utility
B. Contact Center Manager Administrator
C. Contact Center Manager Multimedia Administrator
D. Contact Center Orchestration Designer

Solutions: