Avaya 6202 : Avaya Aura(TM) Contact Center Implementation Exam

6202 real exams

Exam Code: 6202

Exam Name: Avaya Aura(TM) Contact Center Implementation Exam

Updated: Sep 05, 2026

Q & A: 65 Questions and Answers

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Certification Path

The Avaya Aura Contact Center Implementation certification path includes only one 6202 certification exam.

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Avaya 6202 Exam Syllabus Topics:

SectionObjectives
Topic 1: Routing and Call Flow Management- Contact routing logic
  • 1. Call vectoring and scripting basics
    • 2. Skill-based routing configuration
      Topic 2: Avaya Aura Contact Center Architecture- Core components and system architecture
      • 1. Contact Center server components overview
        • 2. Deployment models and topology
          Topic 3: Agent and Queue Administration- Agent configuration and management
          • 1. Queue setup and management
            • 2. Agent login and skill assignment
              Topic 4: Troubleshooting and Maintenance- System monitoring and issue resolution
              • 1. Log analysis and diagnostics
                • 2. Performance monitoring basics
                  Topic 5: Installation and Configuration- System setup and initial configuration
                  • 1. Software installation procedures
                    • 2. Basic system parameter configuration

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