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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Initial Configuration | - Core platform deployment - Certificates and security setup - Cluster installation and configuration - Avaya Control Manager integration |
| Topic 2: Administration and Maintenance | - System monitoring - Routine operational tasks - Backup and restore procedures - Database and datastore management |
| Topic 3: Avaya Oceana Solution Architecture | - Workspaces architecture - Component interfaces and interactions - Avaya Oceana core components - Avaya Breeze platform integration |
| Topic 4: Workspaces and Agent Experience | - Interaction routing and handling - Supervisor features - Agent Workspaces configuration - Context management |
| Topic 5: Omnichannel Solution Integration | - SMS channel integration - Email channel integration - Social media and chatbot integration - Voice channel integration - Web Chat integration |
| Topic 6: Troubleshooting and Best Practices | - Integration issue diagnosis - Log analysis - Channel troubleshooting - Deployment best practices |
Avaya Oceana® Solution Integration Sample Questions:
Question 1
While ordering the license File for Avaya Surge™ loT Controller, and before applying that license on the Avaya Surge™ Administration user Interface, which precaution must an administrator take?
A. Make sure that the correct Host ID was used while generating the license.
B. Make sure that the correct System ID was used while generating the license.
C. Make sure that the correct Network ID was used while generating the license.
D. Make sure that the correct serial numbers were used while generating the license.
Question 2
To monitor Avaya Surge™ IoT Controller, which Avaya Surge™ IoT Controller port is used to communicate between ONA and ODL?
A. DEV Port
B. MGMT Port
C. AUX Port
D. INT Port
Question 3
Which three key features are provided by the Avaya Surge™ IoT solution for Healthcare/Clinical Segmentation? (Choose three.)
A. Isolates IoT devices
B. Filters Packets
C. End Device Security
D. Encrypted IoT Devices
E. Secure Application Flows
Question 4
In the Avaya Surge™ IoT solution, the HyperSec Gateway is authenticated to the Avaya Surge™ IoT Controller, but does not accept tunnel connections.
When the HyperSec gateway is disabled in the Ready state, it will move to which state?
A. Disabled state
B. Fixed state
C. Onboarded state
D. Error state
Question 5
While implementing an Avaya Surge™ IoT solution, what are the two key recommended configurations it will stop the external hacks/breaches on IoT devices? (Choose two.)
A. Implement basic firewalls
B. Implement role firewalls
C. Implement HyperSec zones
D. Segment the entire network
E. Subnet the entire network
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A,B,C | Question 4 Answer: B | Question 5 Answer: A,B |






