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Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables, and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks, and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalize the Outlook program window and the Quick Access Toolbar to maximize their efficiency. They organize messages and other Outlook items, and they display different views of mail folders and of the calendar, address book, and task list. They may also display multiple calendars and share calendars with other Outlook users.
Reference: https://www.microsoft.com/en-us/learning/exam-77-884.aspx
Skills measured
- Create and format item content (25–30%)
- Manage calendar objects (15–20%)
- Work with tasks, notes, and journal entries (5–10%)
- Manage email messages (25–30%)
- Manage contacts (15–20%)
- Manage the Outlook environment (15–20%)
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Microsoft 77-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage contacts and contact groups | 15-20% | - Create, edit, and update contact records - Create and manage distribution lists/groups - Share, export, and import contacts - Customize address book views |
| Create and format item content | 25-30% | - Manage signatures, themes, and stationery - Attach files and items - Format text, paragraphs, and styles - Insert and modify tables, charts, images, and SmartArt |
| Work with tasks, notes, and journal entries | 5-10% | - Create and manage notes - Record and view journal entries - Create, assign, and update tasks |
| Manage email messages | 25-30% | - Create, reply, forward, and flag messages - Manage rules, junk email, and security settings - Use folders, categories, and search folders - Organize, sort, filter, and archive messages |
| Manage calendar objects | 15-20% | - Schedule resources, send invitations, and track responses - Display multiple calendars and change views - Share, publish, and delegate calendar access - Create and modify appointments, meetings, and events |
| Manage the Outlook environment | 15-20% | - Customize the user interface and Quick Access Toolbar - Search, print, and export Outlook items - Apply and configure Outlook settings and options - Manage profiles, data files, and navigation pane |
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