Nortel 920-119 : NNCSS-Symposium Call Center TAPI/Agent

920-119 real exams

Exam Code: 920-119

Exam Name: NNCSS-Symposium Call Center TAPI/Agent

Updated: Sep 28, 2026

Q & A: 75 Questions and Answers

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Nortel 920-119 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Connectivity- Third-party application integration
  • 1. CTI integration
  • 2. Database connectivity
  • 3. Desktop application interaction
Topic 2: Installation and Configuration- Deployment procedures
  • 1. Software installation
  • 2. Client connectivity
  • 3. Configuration of TAPI Service Provider
Topic 3: Symposium Agent Functionality- Agent application features
  • 1. Call handling operations
  • 2. Agent login and logout
  • 3. Agent states and supervision
Topic 4: Symposium Call Center Architecture- Overview of Symposium Call Center environment
  • 1. Client/server architecture
  • 2. System components
  • 3. Integration with Meridian 1 and Communication Server platforms
Topic 5: TAPI Fundamentals- Microsoft TAPI concepts
  • 1. Device and line management
  • 2. TAPI Service Provider architecture
  • 3. Call control functions
Topic 6: Troubleshooting and Maintenance- Operational support
  • 1. Agent connectivity problems
  • 2. Diagnosing TAPI communication issues
  • 3. Logging and performance monitoring

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