Nortel 920-162 : Callpilot 4.0 installation and maintenance exam

920-162 real exams

Exam Code: 920-162

Exam Name: Callpilot 4.0 installation and maintenance exam

Updated: Jul 25, 2026

Q & A: 65 Questions and Answers

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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Administration- System administration tasks
  • 1. System monitoring and logs
    • 2. User mailbox management
      - Routine maintenance
      • 1. Backup and restore procedures
        • 2. Software updates and patches
          Topic 2: Installation and Configuration- System configuration
          • 1. Network and telephony integration settings
            • 2. Basic system parameters configuration
              - System installation process
              • 1. Software installation and initialization
                • 2. Hardware setup and prerequisites
                  Topic 3: Integration and Advanced Features- Advanced CallPilot features
                  • 1. Automated attendant configuration
                    • 2. Unified messaging and notification services
                      - Telephony integration
                      • 1. Call routing and messaging integration
                        • 2. PBX integration configuration
                          Topic 4: Troubleshooting and Diagnostics- System troubleshooting
                          • 1. Call processing issues
                            • 2. Hardware and software fault isolation
                              - Diagnostic tools
                              • 1. Alarm and error code interpretation
                                • 2. Logging and trace utilities
                                  Topic 5: CallPilot System Overview- CallPilot architecture and components
                                  • 1. Server hardware and software structure
                                    • 2. Messaging and unified communications overview
                                      - System features and services
                                      • 1. Voicemail and unified messaging services
                                        • 2. Integration with Nortel PBX systems

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