Nortel 920-316 : SCCS/Express/TAPI/Web Client/Agent

920-316 real exams

Exam Code: 920-316

Exam Name: SCCS/Express/TAPI/Web Client/Agent

Updated: Aug 18, 2026

Q & A: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Web Client & Agent Interface30%- Agent desktop functionality
- Web Client installation and configuration
- Call handling and features
- User authentication and permissions
Topic 2: Maintenance, Troubleshooting & Administration20%- Upgrades and backups
- System monitoring and logs
- Common issues and resolution
Topic 3: TAPI Integration & Configuration25%- Third-party application integration
- TAPI service provider setup
- TAPI standards and interface
Topic 4: SCCS Fundamentals & Architecture25%- Deployment models
- SCCS Express overview
- System components and architecture

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