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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has competitive products deployed
B) If the design includes IBM Tivoli Storage Manager to back up the solution components
C) If the design meets the functional, performance, and scalability requirements
D) If the customer has certified personnel to administer the solution after it is deployed

2. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
C) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Alter the security properties in the LDAP system using an LDIF update
B) Use the Problem Management module in the IBM SmartCloud Control Desk
C) Use the Security module in IBM SmartCloud Control Desk
D) Modify the profile information access which the problem manager can change on their own

4. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Capacity Management for IT
B) Change and Configuration Database Management
C) Asset Management for IT
D) Service Request Management

5. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.

Solutions: