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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI Agents | 35% | - Agent setup and orchestration
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Governance & Observability | 10% | - AI governance
|
| Prompt Engineering | 20% | - Grounding techniques
|
Salesforce Certified Agentforce Specialist Sample Questions:
Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?
- A. Response performance, tone, and CSATs
- B. Agent performance, token usage, and conversation duration
- C. Response times, accuracy and relevance of answers, and resolution success
Correct Answer: C 🗳️
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An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?
- A. Fine-Tune the standard foundational model due to the complexity of the data.
- B. Deploy UC's own custom foundational model on this data first.
- C. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?
- A. Case Summaries
- B. Case Escalation
- C. Service Replies
Correct Answer: C 🗳️
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What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?
- A. Email addresses associated with the object are excluded.
- B. Activities such as tasks and events are excluded.
- C. Empty data, such as fields without values or sections without limits, is filtered out.
Correct Answer: B 🗳️
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An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?
- A. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
- B. Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
- C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
Correct Answer: C 🗳️
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