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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Engagement and Promotions | - Campaign and promotion setup
|
| Topic 2: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 3: Data Model and Integration | - Loyalty data architecture
|
| Topic 4: Member and Account Management | - Member enrollment and profiles
|
| Topic 5: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 6: Program Setup and Configuration | - Loyalty program structure
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?
- A. Non-Qualifying Points and Qualifying Points
- B. Fixed Model and Activity Model
- C. Non-Qualifying Points and Activity Points
- D. Fixed Model and Qualifying Points
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A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?
- A. Assign the permission set to the user account
- B. API access
- C. Grant access to the correct business unit
- D. User account must exist within the Loyalty Management org
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A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
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A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
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A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?
- A. Set the program partner type to both > Activate > Define the accrual cost per unit.
- B. Set the program partner type to redemption > Activate > Define the redemption cost per unit
- C. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
- D. Set the program partner type to accrual > Activate > Define the redemption cost per unit
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