Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

• A. Marketing Cloud Journey Event
• B. Service Cloud Email Service
• C. Commerce Cloud Email Service
• D. Marketing Cloud Triggered Send

A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

• A. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
• B. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
• C. Full access (full) scope will request access to all accessible data that the third-party provides.
• D. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

• A. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
• B. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
• C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
• D. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.

An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

• A. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
• B. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
• C. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
• D. Avoid using the Lead object by creating Contacts with different Record Types for prospects.

A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

• A. Organization chart of the company completed by the Solution Architect
• B. Technical Design Specification showing the data mapping/model and systems integration
• C. Email templates and copy for suggested marketing emails
• D. Final design document for storefront pages and service agent experience