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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Broad cast emails to a group of individuals
C) Create service tickets from inbound emails
D) Route unknow sender email to common inbox

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Workflow rule
B) Scoping option
C) Fine-tuning activities
D) Code list restriction

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Mash-ups
B) Page layouts
C) Language Adaptation
D) Code list Restrictions

4. Which field identifies a ticket as relevant for a field service scenario?

A) Requires Work
B) Leverage indicators
C) Organization
D) Processing Type

5. Which of the following elements is optional when you configure a service level?

A) Alert when overdue
B) Milestone
C) Type of service
D) Ticket priority

Solutions: