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IBM Case Manager V5.0 Sample Questions:

1. Custom widgets can most easily use Case Manager functionality by which of the following methods?

A) Wiring the custom widget to events from other widgets including the Command Widget
B) Creating integration to other widget events with Java script
C) Wiring the custom widget to the case widgets
D) Creating custom REST functionality that leverages Case Manager functions

2. The Case Information Widget has a history panel that displays a list of recorded events for the cases, documents, tasks, folders and comments. Which two of the following are true for task history? (Choose two)

A) Event history of a task reassignment is allowed
B) Event history is automatically logged when a task state has changed, a task is added, a task is deleted, or a task is modified.
C) Event history of a change to a custom property on a task is not allowed
D) Task event history can be added, modified, or disabled by changing the Audit Definitions on the Content Engine CmAcmCaseTask object
E) Event history is automatically logged for a task state change from working to completed as part of base ACM product and cannot be disabled or modified.

3. A case can be in one of the following states: New, Completed, Working, Initializing, and Failed. What is the state of the case when Content Engine is setting the case properties during case creation?

A) New
B) Failed
C) Initializing
D) Working

4. Which statement best describes the key differences between case management and business process management?

A) Cases may not always involve human participation, while a business process solution always require human interaction
B) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem
C) Cases tend to be predictable and rely on system control or business rule based control flow
D) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process

5. When you deploy a solution in the Case Manager Builder and it fails, what are two locations where you look for log entries and log files to review to help you investigate the failure? (Choose two)

A) Review the Case_Builder.log located in the Case Manager root installation directory
B) Review the Case_Builder.txt located in the Case Manager root installation directory
C) Review the Case_Manager_Builder.log located in the Case Manager root installation directory
D) Review log files located in <WAS_install_root>/profiles/<profile_name>/logs/<server_name> directory of WebSphere Application Server
E) From the Manage Solutions page, click Logs below the solution to review the log entries

Solutions: