IBM C9020-971 : IBM Enterprise Storage Technical Support

C9020-971 real exams

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Oct 27, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Problem Resolution- Use of diagnostic utilities
- Diagnosing and resolving storage issues
Topic 2: Performance Optimization- Tuning storage performance
- Performance analysis tools
Topic 3: Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Topic 4: Data Protection Technologies- Data protection solutions
- Backup and recovery concepts
Topic 5: Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

  • A. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
  • B. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
  • C. XIV has both a vCenter and VAAI plug in.
  • D. XIV has a built in capability to copy the existing data.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

Which solution provides virtualization, consolidation, and automation for a cloud deployment?

  • A. IBM SmartCloudVirual Storage Center
  • B. Storwize V3700
  • C. XIV Gen3 with IBM Spectrum Protect
  • D. FlashSystem 840
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. Dedicated spare drives
  • B. Faster rebuild of data on failed drives
  • C. More predictable performance
  • D. Uses a subset of drives to rebuild data
  • E. Load on drives is increased during array rebuild
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

Question #4

Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

  • A. IBM FlashSystem 840
  • B. IBM FlashSystem 820
  • C. IBM XIV
  • D. IBM DS8870
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?

  • A. Pluggable Storage Architecture
  • B. Hardware Accelerated Move
  • C. vStorage APIs for Storage Awareness
  • D. Hardware Assisted Locking
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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