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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A platform for realizing the value of SAP Enterprise Support
C) An enablement program for SAP customers
D) A comprehensive view on a project/release plan with all quality gates and their associated activities

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Incident Management Work Center
C) Business Process Monitoring Work Center
D) Transaction INCMAN

3. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY_SETUP
B) SMSY
C) SOLMAN_WORKCENTER
D) MSY_SETUP

4. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Take as much time as you need to think about the customer's issue on your own.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Call the customer and tell them that you cannot progress their message.
D) Good working relationships with colleagues with whom you can share and discuss ideas.

5. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) System configuration
B) Performance overview
C) User's login and password
D) Additional recommendations from support consultants

Solutions: