EXIN EX0-117 : ITIL Foundation (syllabus 2011)

EX0-117 real exams

Exam Code: EX0-117

Exam Name: ITIL Foundation (syllabus 2011)

Updated: Jun 01, 2026

Q & A: 238 Questions and Answers

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Supplier management and change management
C) Supplier management and service level management
D) Availability management and service level management


2. Which one of the following can help determine the level of impact of a problem?

A) Configuration management system (CMS)
B) Statement of requirements (SOR)
C) Standard operating procedures (SOP)
D) Definitive media library (DML)


3. Which of the following statement about the service owner is INCORRECT?

A) Carries out the day-to-day monitoring and operation of the service they own
B) Contributes to continual improvement affecting the service they own
C) Is accountable for a specific service within an organization
D) Is a stakeholder in all of the IT processes which support the service they own


4. What is the primary focus of business capacity management?

A) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology


5. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Availability management
B) Continual service improvement
C) Change management
D) Service level management


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: D

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