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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
| Managing Scheduling and Dispatch | 28% | - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling |
| Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
Salesforce Certified Field Service Consultant Sample Questions:
1. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
A) Add the field history tracking related list to the asset page and configure the productrequest object
B) Add the field history tracking related list to the assets page and configure the assetrelationships object
C) Add the related asset related list to the asset page and configure the product requestobject
D) Add the related asset related list to the asset page and configure the assetrelationships object
2. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
A) Salesforce browser-based application
B) Custom mabile application
C) Salesforce mobile application
D) Salesforce Field Service mobile application
3. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
A) Implement Path for Work Orders.
B) Build a Process for Service Appointments.
C) Define a repeating Work Type.
D) Configure a Maintenance Plan.
4. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
A) Fill-in Schedule
B) Resource Schedule Optimization
C) Fix Overlaps
D) Reschedule Appointment
5. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
A) User Territory
B) Service Territory Member
C) Work Order
D) Service Territory
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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