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HP HP2-B102 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is an advantage of HP Instant-on Fuser Technology?

A) It works specifically with color toner to make colors more vivid.
B) It can be turned on and turned off by the person printing so it does not waste energy.
C) It virtually eliminates the wait time for the fuser to heat up.
D) It is an additional accessory that you can sell to increase your margin.

2. What is the most important fact to remember about transactional and consultative sales?

A) You should focus on your customer's business problems
B) You should focus only on your margin.
C) You should focus primarily on volume of sales.
D) You should minimize time spent with customers.

3. What is the first thing you need to know when selling or leasing HP MFPs?

A) the names of the people who will have access to it
B) the delivery date
C) the location of the MFP within the facility
D) the monthly page volume expected to be printed on the HP MFP

4. What is the benefit of having toner with a uniform particle size?

A) It results in more colors
B) You can measure the toner more accurately and put the exact same amount in each cartridge,
C) It is less messy.
D) It is instrumental in producing clear crisp images.

5. What does the HP Embedded Web Server do?

A) shows end users all devices that are available for printing
B) automatically notifies the IT department every time an imaging or printing device is used
C) enables users to access and manage imaging and printing devices remotely
D) orders supplies automatically

Solutions: