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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A) HP Performance Advisor
B) HP QuickSync
C) HP QuickLook
D) HP Power Assistant

2. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
B) Upgrade the BIOS right away because that tends to solve most problems in less time.
C) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
D) Download the HP BIOS compatibility utility, and run BIOS diagnostics.

3. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) BIOS memory test
B) HP Support Assistant memory diagnostic test
C) HP Vision diagnostics memory test
D) HP USB diagnostics memory test

4. All HP commercial computers come with a basic software technical support warranty of what length?

A) 90 days
B) 180 days
C) The length of the hardware warranty
D) 1 year

5. What are the supported operating systems for HP Support Assistant?

A) Windows Vista, Windows 7, and Linux
B) Windows Vista, Windows 7, and Windows 8
C) Windows 7, Windows 8, and Linux
D) Windows XP, Windows Vista, and Windows 7

Solutions: