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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

Question 1

Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

Question 2

An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?

A. HP Wolf Pro Security can be attached to the deal.
B. HP Manageability Services help with consistent, scalable, and secure software deployment.
C. HP Proactive Security includes services to implement and manage configuration policies.
D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.

Question 3

What advantage do HP Imaging and Application Services offer customers?

A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.

Question 4

A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
B. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.

Solutions: