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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services". These specialised organisational capabilities include which of the following?

A. Applications and Infrastructure
B. Markets and Customers
C. Service Pipeline and Service Catalogue
D. Functions and Processes

Question 2

Reliability is a measure of:

A. The availability of a service or component
B. A measure of how quickly a service or component can be restored to normal working
C. The level of risk that could impact a service or process
D. How long a service or component can perform its function without failing

Question 3

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Service Transition
B. Service Operation
C. Continual Service Improvement
D. Service Strategy

Question 4

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service Transition
B. Service Catalogue Management
C. Service Level Management
D. Demand Management

Question 5

The Supplier Management process includes:
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 1 only

Solutions: