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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 15% | - Service and service relationships - Products, services, and service offerings - Value, outcomes, costs, and risks |
| Topic 2: ITIL Service Value System | 18% | - Overview of the Service Value System - Continual improvement - Service Value Chain - Governance |
| Topic 3: ITIL Service Value Chain Activities | 15% | - Design and Transition - Plan, Improve, Engage - Obtain/Build, Deliver and Support |
| Topic 4: ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |
| Topic 5: ITIL Guiding Principles | 20% | - Start where you are - Optimize and automate - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Focus on value - Keep it simple and practical |
| Topic 6: Four Dimensions of Service Management | 17% | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |






