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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

A) keep customers happy
B) increase profit
C) create competitive advantage
D) manage a team

2. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 7?

A) fixed-position layout
B) cell layout
C) product layout
D) functional layout

3. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) creating quality standards
B) deciding how to allocate key raw materials among the functional areas
C) deciding which inventory to carry
D) scheduling the production of manufactured goods

4. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) many different items are produced in low quantities
B) in high value, high volume production
C) an organisation with low numbers of manufacturing staff
D) where quality assurance must be carried out regularly

5. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) yes- Kaizen uses a cross-functional team to implement
B) no- Business Process Re-engineering is a slow process that involves all members of the team
C) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
D) yes- Kaizen involves changing an entire process

Solutions: