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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.
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Skills measured
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Sales (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
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How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Lead and opportunity management processes - Sales accelerators and forecasting |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Integration with Copilot - Event management features - Marketing forms, pages, and segments - Email marketing and customer journeys - Capabilities and use cases |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Common features and navigation - Security and access control - Integration with Microsoft Power Platform - Data management and reporting basics |
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Key components and use cases - Knowledge base and entitlements - SLA and routing rules - Unified service desk and channels |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Core features and scheduling capabilities - Mobile app and offline functionality |
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