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- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-877.aspx
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Microsoft MB2-877 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Create and manage agreements | 10% | - Generate bookings and invoices from agreements - Define agreement terms and settings |
| Manage work orders | 18% | - Configure work order resolution - Create and manage work orders and incidents - Define work order lifecycle |
| Manage inventory, purchasing, and customer assets | 15% | - Create and manage customer assets - Manage inventory and warehousing - Process purchasing and returns |
| Manage Field Service mobility | 12% | - Customize mobile interface - Work with offline capabilities - Install and configure mobile app |
| Schedule and dispatch work orders | 22% | - Configure universal resource scheduling - Manage bookable resources - Use schedule board and schedule assistant |
| Set up and configure Field Service | 18% | - Configure work order types and statuses - Perform initial configuration - Configure products, services, and pricing |
| Manage Connected Field Service | 5% | - Configure IoT integration - Manage connected devices and alerts |






