Pegasystems PEGACPCSD24V1 : Certified Pega Customer Service Developer 24

PEGACPCSD24V1 real exams

Exam Code: PEGACPCSD24V1

Exam Name: Certified Pega Customer Service Developer 24

Updated: Sep 07, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Application Development15%- Architecture and Reuse
  • 1. Modular Enterprise Reuse
  • 2. Pega Center-out architecture
  • 3. Configure coexistence
Topic 2: User Experience20%- Composite Desktop
  • 1. Create and manage Composite tabs
  • 2. Define Composite best practices
- Constellation User Experience
  • 1. Configure Constellation-based experiences
  • 2. Define Constellation UX best practices
Topic 3: Security10%- Application Security
  • 1. Access control configuration
  • 2. Role and privilege management
  • 3. Customer data protection
Topic 4: Channels15%- Messaging AI
  • 1. Configure Messaging AI
  • 2. Configure Email Bots
- Customer Interaction Channels
  • 1. Configure web messaging
  • 2. Benefits of Pega Digital Messaging
  • 3. Configure Pega Call
Topic 5: Data Integration15%- Data Management
  • 1. Storage options
  • 2. Configure data relationships
  • 3. External storage configuration
- Common Data Model
  • 1. Purpose of the Common Data Model
  • 2. Components of the Common Data Model
  • 3. Entities and Case Type relationships
Topic 6: Business Rules15%- Decisioning and Automation
  • 1. Automate customer service processes
  • 2. Implement decision logic
  • 3. Configure business rules
Topic 7: Case Management10%- Service Request Creation
  • 1. Control service request behavior through configuration
  • 2. Apply case creation best practices
  • 3. Create new service requests

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