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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A) Engagement policies
B) Business levers
C) Context weighting
D) Contact policies

2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

A) pxSegment
B) pxResu/t
C) pxRiskSegment
D) pxOutcome

3. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

A) Increase the action value of the Platinum Plus card.
B) Increase the starting propensity of the Platinum Plus card.
C) Increase the business weight of the Platinum Plus card.
D) Increase the context weight of the Platinum Plus card.

4. When a customer is offered an action that they already accepted, this is because_________.

A) the strategy is not customized to exclude previously accepted offers
B) the customer intent was captured incorrectly
C) the actions are filtered based on eligibility
D) there are no suppression rules defined

5. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Segmentation
B) Contact policies
C) Audience
D) Engagement policies and Arbitration

Solutions: