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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. How do you route an assignment so that any available member of the department can perform the task?

A) Route the assignment to a work list.
B) Route the assignment to the admin user ID.
C) Route the assignment separately to all members.
D) Route the assignment to a work queue.

2. A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

A) Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
B) Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
C) Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
D) Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

3. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
B) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
C) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
D) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

4. A process routes loan requests to a specific loan officer based on the type of loan.
* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure that case advances to the correct loan officer?

A) Route the case to a worklist using a When condition.
B) Route the case to a work queue using a skilled router.
C) Route the case to a worklist using a skilled router.
D) Route the case to a work queue using a When condition.

5. DRAG DROP
From the left, drag each report into the corresponding report type on the right.

Solutions: