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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

What is the Assist tool?

A. A helpdesk data entry tool.
B. A relational Database.
C. A knowledge management tool.
D. We don't use this tool in NSN Care.

Question 2

CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A. A contract amendment needs to be prepared, verified by lawyers and signed.
B. A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
C. The new setup should be described in the Care Plan and then shared internally and externally.
D. No need to record this as the agreement is temporary, verbal agreement should be enough.

Question 3

During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
C. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
D. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.

Question 4

What is the purpose of Care Program Management Assessment?

A. Verify the implementation and execution of the Care processes within certain CT.
B. Check Care Program Manager's competence level.
C. Accessing the Network Elements under Care.
D. Check Care processes' status in specific CT and CaPM's competence level.

Question 5

In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A. SI local organization.
B. Responsibility is split between SI and Care according to local agreement.
C. 100% Care.
D. NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.

Solutions: