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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Topic 2: Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
| Topic 3: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Topic 4: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 5: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Topic 6: Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Topic 7: Mobile Application | 16% | - Field service mobile app features - Check-in, checkout, and time recording - Offline functionality and data synchronization |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) Business Rules
B) Password policy
C) User Groups
D) Screen Configurations
2. Which of the following are typical Field Service Mobile App users? Choose the correct answer.
A) Managers
B) Dispatchers
C) Back-office workers
D) Field Service technicians
3. Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.
A) Service Calls
B) Projects
C) Activities
D) Skills
4. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply company-level settings to all databases.
B) You apply account-level settings to a specific database.
C) You apply account-level settings to all databases.
D) You apply company-lavel settings to a specific database.
5. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A) Windows desktop
B) Windows phone
C) iOS
D) Android
E) Blackberry
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: C,D | Question # 5 Answer: B,C,D |
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