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Salesforce MCE-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Marketing Cloud Core Concepts | - Customer engagement fundamentals
|
| Topic 2: Email Marketing and Content Creation | - Email Studio capabilities
|
| Topic 3: Automation and Journey Orchestration | - Journey Builder
|
| Topic 4: Tracking, Reporting, and Optimization | - Optimization practices
|
| Topic 5: Data Management and Integration | - Integration concepts
|
Salesforce Certified Marketing Cloud Engagement Consultant Sample Questions:
Question 1
A customer wants to create a mobile app that requires users to log in or register before accessing their data.
Their source of truth is Sales Cloud which is connected to Marketing Cloud. Users who log in with existing credentials will have their device associated with their ContactKey. Users who register with the mobile app will not have their devices associated with a ContactKey for up to 24 hours.
What consideration should a consultant provide to the customer?
A. User device data is unavailable in Contact Builder for up to 48 hours.
B. Newly registered users will create additional Contacts in Marketing Cloud.
C. All mobile app users will create additional Contacts in Marketing Cloud.
D. Existing users will create additional Contacts in Marketing Cloud.
Question 2
Northern Trail Outfitters has recently configured MobileConnect and wants to perform single SMS sends using data extensions that contain automatically refreshed segments.
Which two fields would need to be added to enable these data extensions for sending? (Choose 2)
A. A field of Locale type containing the locale code.
B. A field of Phone type containing the mobile number.
C. A field of Text type containing the country code plus mobile number.
D. A field of Number type containing the mobile number.
Question 3
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data in this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
A. Single Send Journey
B. Scheduled Automation using a Send Activity
C. Scheduled Automation utilizing Triggered Send Emails
D. Journey that allows re-entry after exiting
Question 4
A customer wants to set up a real-time, API-driven way to be alerted when transactional messages fail to send out of Marketing Cloud. They are currently in the process of hiring a full-time developer but want an implementation in place for the developer to maintain.
What should the customer have in place to ensure this solution can be implemented?
A. An Interaction Studio instance to ingest their data
B. A Transactional Journey with the Not Sent Notification activity included
C. A Datorama instance to ingest their data
D. An external system to receive and confirm callback and subscriptions
Question 5
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?
A. Use the WSProxy via SSJS to deploy the email after capturing form data.
B. Use a Triggered Send Data Extension to capture form data and deploy the email.
C. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
D. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B |






