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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance
Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures
Security	28%	- Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies - Threats and mitigation 1. Social engineering prevention 2. Malware types and removal 3. Data protection and disposal - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization
Operating Systems	28%	- Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Device drivers and system updates 3. Command-line tools and scripting 4. File systems, partitions, and storage management

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A technician uses AI to draft a proposal about the benefits of new software. When reading the draft, the technician notices that the draft contains factually incorrect information. Which of the following best describes this scenario?

A. Data privacy
B. Appropriate use
C. Hallucinations
D. Plagiarism

Reveal Solution Discussion 0

Correct Answer: C 🗳️