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CompTIA 220-701 Exam Syllabus Topics:

CompTIA A+ Essentials (2009) Sample Questions:

Question 1

A user has forgotten their BIOS password on their computer. Which of the following would a technician use to allow the user access to their PC?

A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Set the password clear jumper on the motherboard
D. Run password cracking software on the user's PC

Question 2

Which of the following BIOS settings is MOST likely to speed up the boot process when disabled?

A. Advanced Configuration and Power Interface
B. BIOS Administrator Password
C. IDE Auto Detect
D. Plug and Play

Question 3

A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?

A. Update the BIOS for compatibility.
B. Use an anti-static bag to hold the RAM while installing.
C. Clean out the PC with compressed air.
D. Put on an ESD strap.

Question 4

Which of the following are standard AMD processor socket types? (Select TWO).

A. 940
B. 1366
C. 1155
D. LGA
E. F

Question 5

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?

A. The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
B. The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion.
C. The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
D. The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.

Solutions: