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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to SAP
B) Sent to Support
C) Proposed Solution
D) In Process

2. Which of the following statements is a true representation of an installation?

A) Each customer has only one installation per legal entity.
B) Each customer can have several installations associated to their identifier.
C) An installation can contain only one system linked to it.
D) An installation is related to the number of employees in that organization.

3. What is the definition of Initial Reaction Time (IRT)?

A) The contractually agreed time for the first qualified response to customer.
B) The overall time taken to process the message.
C) The amount of time that a customer message has been within the responsibility of SAP.
D) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.

4. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) Message solving
C) 24*7 support for Very High messages
D) Dedicated contact point for the partner

5. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers require their own installation of SAP Solution Manager.
B) Customers need to install SAP Solution Manager and the partner needs to connect to it.
C) Customers do not require their own SAP Solution Manager installation.
D) Customers and partner need to have SAP Solution Manager clustered.

Solutions: