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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Transition
|
| Key ITIL Functions and Roles | - Technical management - Application management - Service desk |
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
Peoplecert ITIL V3 Foundation Sample Questions:
Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?
- A. Service level requests
- B. Incidents and Problems
- C. Changes and Releases
- D. Password resets
Correct Answer: C 🗳️
Which of the following is NOT an aim of the Change Management process?
- A. All budgets and expenditures are accounted for
- B. Standardized methods and procedures are used for efficient and prompt handling of all Changes
- C. Overall business risk is optimized
- D. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
Correct Answer: A 🗳️
Customer perceptions and business outcomes help to define what?
- A. Key performance indicators (KPIs)
- B. The value of a service
- C. Total cost of ownership (TCO)
- D. Governance
Correct Answer: B 🗳️
Which of the following are within the scope of service asset and configuration management?Identification of configuration items (CIs) Recording relationships between CIs Recording and control of virtual CIs Approving finance for the purchase of software to support service asset and configuration management
- A. All of the above
- B. 3 and 4 only
- C. 1, 2, and 3 only
- D. 1, 2 and 4 only
Correct Answer: C 🗳️
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
- A. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
- B. Each stage should be carried out once in the order Plan-Do-Check-Act
- C. The entire cycle should be repeated multiple times to implement Continual Improvement
- D. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
Correct Answer: C 🗳️
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