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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What ensures that a service provider and a service consumer continually co-create value?

A) Service consumption
B) Service offerings
C) Change enablement
D) Service relationship management

2. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Design
B) Operate
C) Transition
D) Support

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Release management
B) Service management
C) Relationship management
D) Supplier management

4. What is the role of governance within the ITIL Service Value System?

A) To ensure organizational activities are directed and controlled
B) To define and manage process activities for service delivery
C) To provide detailed technical guidance for service design
D) To perform day-to-day service operations

5. What BEST describes an event?

A) The addition or removal of anything that could have a direct or indirect effect on services
B) Any change of state that has significance for the management of a service
C) A sudden unplanned event causing great damage
D) A request from a user for a normal service action

Solutions: