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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
- A. It is possible to change amount/quantity of efforts prior to approval
- B. Business rules are necessary for activating the approval necessity in a company
- C. Purchase orders are approved when all materials are approved
- D. By assigning permission for approval, all relevant objects appear on the Journal ready for action
Correct Answer: A,B,D 🗳️
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
- A. Planning and Dispatching
- B. Master Data
- C. Administration
- D. Smart forms and Feedback
Correct Answer: D 🗳️
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
- A. GPS tracking Feature
- B. Activity Feedback Feature
- C. Workflow Steps Feature
- D. Checkout Feature
- E. Check in Feature
Correct Answer: E 🗳️
What is the recommended browser for the screen configuration tool? Choose the correct answer.
- A. Google Chrome
- B. Internet Explorer
- C. Microsoft Edge
- D. Firefox
Correct Answer: A 🗳️
Which object can you approve using the time and Material journal? Choose Three correct answers.
- A. Work time
- B. Expenses
- C. Mileage
- D. Quotation
- E. Efforts
Correct Answer: B,C,E 🗳️
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