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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A. HP Services removes the burden on your IT team so they can focus on the core business tasks.
B. HP Services allows you to avoid unexpected costs after the base warranty expires.
C. HP products are less likely to need repairs if HP professionals are monitoring them.
D. HP Services makes it so you do not have to worry about access to spare parts.
E. Replacement of HP products costs less if customers only use HP devices.

Question 2

In which customer situation would you propose a services contract?

A. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B. The customer uses only HP products.
C. The customer wants to pay upfront for both hardware and services.
D. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

Question 3

A customer states that the standard base warranty is sufficient. How should you respond?

A. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

Question 4

Which types of HP Services contracts are available to your customers? (Select two.)

A. Adjustable
B. Transactional
C. Custom
D. Durational
E. Standard

Solutions: